DELIVERIES
Deliveries will take place within the following territory: Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union.
Calce carries out the shipping services in 24/48 hours through express courier companies.
EXCHANGES
The User may request a change without cost within 14 calendar days of the purchase. In cases in which the User wants to make a change you must contact via email at the following address: calce@calce.es indicating the details of your order and the products you want to change. When we receive the email requesting the change, we will contact you to let you know how to proceed.
In any case, no change will be made if the product has been used beyond the mere opening of it, of products that are not in the same conditions in which they were delivered or that they have suffered some damage after the delivery.
Likewise, the products must be returned using or including all original packaging, instructions and other documents that accompany them, in addition to a copy of the purchase invoice.
RETURNS
The User may request a return without any cost within a period of 14 calendar days since the purchase was made. In cases where the user wants to make a return must contact via email at the following address: calce@calce.es indicating the details of your order and the products you want to return. Once we have received the email requesting the return, we will contact you to inform you how to proceed.
In any case, no refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.