{"id":2141,"date":"2017-04-18T08:48:16","date_gmt":"2017-04-18T08:48:16","guid":{"rendered":"https:\/\/www.calce.es\/?page_id=2141\/"},"modified":"2026-09-30T10:50:34","modified_gmt":"2026-09-30T10:50:34","slug":"deliveries-returns","status":"publish","type":"page","link":"https:\/\/www.calce.es\/en\/deliveries-returns\/","title":{"rendered":"Deliveries, Exchanges, and Returns"},"content":{"rendered":"

DELIVERIES<\/strong><\/h4>\n

Deliveries are available to the following territories: Spain (Mainland Spain, Balearic Islands, Canary Islands, Ceuta and Melilla) and the European Union.<\/p>\n

Products available in stock are usually shipped within 24\/48 hours via express courier services.<\/p>\n

For products that are not available in stock and need to be manufactured, Calce will inform the customer in advance of the estimated manufacturing and delivery time.<\/p>\n

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MADE-TO-ORDER PRODUCTS<\/strong><\/h4>\n

Certain models or sizes that are not available in stock may be manufactured specifically after the order has been placed.<\/p>\n

Before starting production, Calce will inform the customer of the estimated production time and request their express confirmation.<\/p>\n

Once production has been confirmed and while the order is in the manufacturing process, it will not be possible to modify the size, model, colour or other characteristics of the order.<\/p>\n

Once the product has been received, the consumer will retain all rights applicable under current legislation, including, where applicable, the right of withdrawal.<\/p>\n

Products made according to specific requirements requested by the customer or clearly personalised are excluded from the right of withdrawal, in accordance with applicable legislation.<\/p>\n

This limitation shall not affect the consumer’s rights in cases where there is a manufacturing defect, lack of conformity or an error attributable to Calce.<\/p>\n

\u00a0<\/p>\n

EXCHANGES<\/strong><\/h4>\n

The Customer may request an exchange free of charge within 14 calendar days from the date the order is received.<\/p>\n

Customers wishing to request an exchange must contact us by email at [calce@calce.es](mailto:calce@calce.es)<\/strong>, indicating their order details and the products they wish to exchange.<\/p>\n

Once we receive the exchange request by email, we will contact the customer to explain how to proceed.<\/p>\n

Calce will cover the transport costs associated with the exchange, provided that the exchange is carried out following the collection or shipping procedure indicated by Calce.<\/p>\n

The product must be in the same condition in which it was delivered and must not have been used beyond what is necessary to check its nature, characteristics, size or fit.<\/p>\n

In the case of footwear, we recommend trying the shoes on indoors and on a clean surface only, avoiding any use that may cause marks, wear or dirt.<\/p>\n

Whenever possible, the product should be returned with its original box, packaging, accessories and documentation in order to ensure adequate protection during transport.<\/p>\n

Products made according to specific requirements requested by the customer or clearly personalised cannot be exchanged, except in cases of manufacturing defects, lack of conformity or errors attributable to Calce.<\/p>\n

\u00a0<\/p>\n

RETURNS<\/strong><\/h4>\n

The Customer may request a return free of charge within 14 calendar days from the date the order is received.<\/p>\n

Customers wishing to request a return must contact us by email at [calce@calce.es](mailto:calce@calce.es)<\/strong>, indicating their order details and the products they wish to return.<\/p>\n

Once we receive the return request by email, we will contact the customer to explain how to proceed.<\/p>\n

Calce will cover the transport costs associated with the return, provided that the return is carried out following the collection or shipping procedure indicated by Calce.<\/p>\n

The product may only be examined and tried to the extent necessary to establish its nature, characteristics, size or fit.<\/p>\n

The Customer shall be responsible for any reduction in the value of the product resulting from handling or use beyond what is necessary to carry out these checks.<\/p>\n

In the case of footwear, we recommend trying the shoes on indoors and on a clean surface only, avoiding any use that may cause marks, wear or dirt.<\/p>\n

Whenever possible, we recommend returning the product with its original box, packaging, accessories and documentation in order to ensure adequate protection during transport.<\/p>\n

Once the returned product has been received and inspected, Calce will issue the corresponding refund using the same payment method used for the original purchase, unless expressly agreed otherwise.<\/p>\n

Calce may withhold the refund until the returned products have been received or until the customer provides proof that the products have been returned.<\/p>\n

Products made according to specific requirements requested by the customer or clearly personalised are excluded from the right of withdrawal in accordance with applicable legislation.<\/p>\n

This limitation shall not apply in cases where there is a manufacturing defect, lack of conformity or an error attributable to Calce.<\/p>\n

\u00a0<\/p>\n

If you would like further information, please consult our General Terms and Conditions of Sale<\/a>.<\/h5>\n","protected":false},"excerpt":{"rendered":"

DELIVERIES Deliveries are available to the following territories: Spain (Mainland Spain, Balearic Islands, Canary Islands, Ceuta and Melilla) and the European Union. Products available in stock are usually shipped within 24\/48 hours via express courier services. For products that are not available in stock and need to be manufactured, Calce will inform the customer in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2141","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.calce.es\/en\/wp-json\/wp\/v2\/pages\/2141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calce.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.calce.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.calce.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calce.es\/en\/wp-json\/wp\/v2\/comments?post=2141"}],"version-history":[{"count":3,"href":"https:\/\/www.calce.es\/en\/wp-json\/wp\/v2\/pages\/2141\/revisions"}],"predecessor-version":[{"id":24906,"href":"https:\/\/www.calce.es\/en\/wp-json\/wp\/v2\/pages\/2141\/revisions\/24906"}],"wp:attachment":[{"href":"https:\/\/www.calce.es\/en\/wp-json\/wp\/v2\/media?parent=2141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}